Shipping policy
1. Order Processing & Dispatch
All seafood orders are carefully processed and dispatched within 1–3 business days. To preserve the maximum freshness of our New Zealand seafood, our team conducts strict product inspection, fresh-keeping packaging and quality checks before every shipment, ensuring your order is prepared accurately and delivered promptly.
2. International Shipping & Delivery Time
We provide reliable worldwide international shipping services for our premium seafood products. The standard international delivery time is7–14 business days, depending on your destination country, local logistics efficiency and customs clearance progress. For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Shipping Cost & Transparent Pricing
Shipping fees are calculated in real time based on the total weight of your order and your delivery address. The exact shipping cost will be clearly displayed on the checkout page before you complete payment.We guarantee no hidden fees or extra charges, bringing you a transparent and worry-free shopping experience.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or local inspection fees, which are determined and charged by your local customs authority. These additional fees arethe recipient’s responsibility.
We highly recommend all customers to check the local import regulations and relevant tax standards of your country before placing an order to avoid unexpected extra costs and delivery delays.
5. Professional Seafood Packaging & Shipping Protection
As a professional seafood supplier, we adoptspecialized fresh-keeping, shockproof and leak-proof packaging tailored for seafood transportation. Our high-strength insulated packaging effectively maintains low temperature during transit, prevents extrusion, damage and deterioration, and fully protects the freshness and integrity of your seafood products.
For high-value orders, we provide optional shipping insurance at checkout. You can choose this service to get full transit protection and shop with complete peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and goods upon delivery. If you receive packages with severe deformation, damage, leakage or abnormal freezing/thawing conditions, please take detailed photos, refuse to sign for the package, and contact our customer team immediately.
If you find any product quality problems, defects or freshness issues after signing for the order, please contact our customer support within 48 hours after delivery with valid photos and videos. We will verify the problem quickly and provide targeted solutions including replacement, refund and other after-sales services.
7. Customer Service Support
If you have any questions about order processing, shipping schedules, customs clearance, packaging or after-sales issues, our professional customer service team is always ready to help you. Feel free to contact us via email or phone, and we will respond and resolve your problems as soon as possible.
Thank you for shopping with ERIC STREET. We are committed to optimizing our global logistics and fresh-keeping shipping system to deliver fresh, authentic New Zealand seafood to your door safely and efficiently.